Our team will get in touch in 48 hours after filling up the form (excluding weekends & PH).

Product(s) returned in-store without prior confirmation via this form will not be accepted.

All product fault assessments require detailed photos submitted via this form. Any incomplete or unclear photo submissions may delay the assessment.

Before You Start

Take a minute to read our Return Policy. It'll help make your return hassle-free.

I agree to the return policy and that returns are accepted only if items are unused and in original packaging. Liv Activ reserves the right to reject returns.

Name *

Order Number *

Email Address *

Return Location *

Liv Activ Raffles City
Liv Activ Changi City Point
Outdoor Venture Pte Ltd

Item(s) You Would Like To Return* *

Return Reason *

Include image of 1) product tag, 2) front, and 3) back

Submit proof of wrong item(s) delivered *

Choose file or drag here

Supported format: JPG, JPEG, PNG, SVG.

temp-for-105023-file2-1_

We require a min. 4 clear photos for warranty assessment.

Footwear:

1. A zoom-in clear view of the defective area

2. Tongue/Shoe Label

3. Top down view (Both shoes)

4. Outsole (Both shoes)

5. Left and Right side view of both shoes.

Apparel / Gears / Accessories:

1. Photo of the item in which the defect is clearly visible

2. Product label

3. Left and right side views

Submissions missing any required photos may result in delays.

Refer to FAQ page under Product Guarantee for more info.

Attachments *

Choose file or drag here

Supported format: JPG, JPEG, PNG, SVG.

temp-for-105023-file2-2_

Thanks for getting in touch!

We appreciate you contacting us.

Our team will review your request and reply within 48 hours (excluding weekends and PH).

Make sure to get an email confirmation from our team to ensure a smooth return process.

SOLE Insoles