Please email us at customer-service@livactiv.sg, and one of our team members will respond within 48 hours (excluding weekends and public holidays).

You can also use our live chat on the website during business hours (Monday to Friday, 9:00 - 18:00 SG time).

For orders placed on Lazada or Shopee, please use the Live Agent Chat feature on their respective apps.

Due to high demand, we can’t reserve items for you.

If you have any questions, our team is here to help you find the perfect gear for your needs.

We only accept one promotional / discount code per order and is not stackable.

You'll receive an email with your S$20 off first-order discount code after entering your email address on our website. Be sure to check your junk mailbox, just in case!

If you don’t see it, reach out to us at customer-service@livactiv.sg. Please note that the discount can't be applied after an order is placed.

Discount codes can’t be applied to an order once it's been placed.

We won’t be able to offer reimbursements if the code wasn’t used, but feel free to save it for your next purchase*—just make sure you meet the discount’s terms and conditions!

*Not applicable to first-order discount code.

Size charts can be found on each of our product pages, located below our product title.

All orders (except nutrition and consumables) are eligible for a free return within 14 days of receiving your order.

All returns must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

Liv Activ reserves the right to reject your return should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Delivery fees are non-refundable.

We don’t offer exchanges on our platform.

You can only return your item for a refund to your original payment method.

You may submit a return request form and place a new order once your refund has been approved and processed.

Simply fill up a return request form and a customer service team will reach out to you with a confirmation on your return request.

After receiving an email confirmation from our customer service team, you can drop your return off at one of the addresses below:

Liv Activ Raffles City
252 North Bridge Rd, #02-05, Singapore 179103

Liv Activ @ Changi City Point
5 Changi Business Park Central 1, #02-48, Singapore 486038

Outdoor Venture Pte Ltd
17 Kaki Bukit Crescent, #03-00, Kaki Bukit Techpark 1, Singapore 416248

Once your order has completed inspection, you will receive a notification of your refund. You can then expect your refund to be credited back to the original payment method within 10 working days.

We are not able to change or amend your order once your order has been confirmed.

Once your order has been placed, we are unable to change your delivery address. We strongly advise that you check to ensure your details are entered correctly before placing your order.

Liv Activ holds no responsibility for any loss of items resulting from entering a wrong delivery address.

Please contact our customer service team and we will be in touch as soon as possible!

Please fill up the Return Request Form and our team will be in touch with more information. Orders returned without prior confirmation will not be accepted.

Goods sold are non-refundable for in-store purchases.

For enquiries related to in-store exchanges, refunds, defects, or returns, we recommend calling the specific store directly.

Products purchased at our retail stores are non-refundable. However, exchanges are accepted within 14 days from the receipt date, provided the product is in its new and original condition with proof of purchase presented.

Please note that only retail store purchases are eligible for exchange. Online purchases cannot be exchanged in-store or through any other channel.

Exchanging items must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

For enquiries related to in-store exchanges, refunds, defects, or returns, we recommend calling the specific store directly.

Liv Activ reserves the right to reject your exchange should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Gift vouchers are available for purchase at any of our stores.

Just speak with our retail staff to make your purchase. Please note, vouchers cannot be used for online purchases, and we are unable to extend the validity period once the gift voucher expires.

Local Shipping (Within Singapore) - 3-4 Days
Orders above S$100 are eligible for free shipping within Singapore. S$5 delivery fee applies to orders below $100.

Local Shipping (Within Singapore)
We will send you tracking information as soon as it is available. To track your order, enter your parcel tracking ID at https://www.ninjavan.co/en-sg.

Local Shipping (Within Singapore)
Orders placed before 10am (GMT+8) from Monday to Friday are shipped on the same day.

Orders are fulfilled by Ninja Van and are usually delivered within 3-5 working days (excluding weekends and public holidays).

Please expect shipping and delivery delays during sales period.

All orders are shipped from Singapore.

We're incredibly sorry you received a defective item!

If you’ve received a defective item, here’s what to do:

1. Submit a Return Request Form:
Fill out the Return Request Form and select Product Fault under the Reason for Returning.

2. Upload Required Photos:
To assist our warranty team, please include the following clear and complete photos:

Footwear:

• A zoomed-in, clear view of the defective area.
• The tongue or shoe label.
• A top-down view of both shoes.
• The outsole of both shoes.
• Left and right side views of both shoes.

Apparel / Gears / Accessories:

• Photo of the item in which the defect is clearly visible.
• Product label.
• Left and right side views

Submissions missing any required photos may result in delays.

3. Assessment by Warranty Team:
Once we receive your submission, we’ll forward the details to our warranty team. They’ll assess whether the defect qualifies as a manufacturing fault.

4. Resolution Options:
Depending on the assessment outcome, we’ll offer you a replacement, refund, or store credit.

Our team will keep you updated throughout the process and advise you on the next steps as soon as we can. We appreciate your understanding and patience.

If you have bought the defective item in one of our retail stores, please contact the retail outlet where you purchased the item directly.

If you bought a defective item in one of our retail stores, please contact the store where you made the purchase directly. Remember to bring the defective item and a copy of your proof of purchase when you visit the store.

The outcome of the warranty claim will be decided by our warranty team after they inspect the item to determine if the defect is due to manufacturing issues and not from normal wear and tear.

When our assessment concludes that you are eligible for a refund, we will process the refund within 10 working days.