Please reach out to us by submitting the form (here). Our team members will respond within 48 hours (excluding weekends and public holidays).

We carry a wide range of outdoor and sports brands including HOKA, On, Salomon, The North Face, Patagonia, Helly Hansen, OOFOS, KEEN, 2XU, Gregory, and more.

Browse our full brand list on the Brands page.

Due to high demand, we can’t reserve items for you.

If you have any questions, our team is here to help you find the perfect gear for your needs.

We only accept one promotional / discount code per order and is not stackable.

Discount codes can’t be applied to an order once it's been placed.

We won’t be able to offer reimbursements if the code wasn’t used, but feel free to save it for your next purchase—just make sure you meet the discount’s terms and conditions!

Size charts are available on each product page, below the product title. Sizing can vary between brands, so we recommend checking the chart before ordering.

If you're buying footwear, we'd recommend coming in-store where possible. Our team at Raffles City or Changi City Point can help you get the right fit, and for hiking shoes you can test them on our in-store ramp before deciding.

It depends on the terrain and how you plan to use them.

Low-cut hiking shoes are lighter and work well for day hikes on well-maintained trails like Bukit Timah or MacRitchie. Mid-cut boots offer more ankle support for longer hikes or uneven terrain. If you're hiking overseas on technical or mountainous terrain, look for something more structured with a stiffer outsole.

Not sure? Visit us at Liv Activ Raffles City (#02-05) to try our hiking shoes on our in-store ramp. No appointment needed.

We have a purpose-built incline platform at our Raffles City store that lets you test hiking shoes under more realistic conditions before you buy.

On the ramp, you can assess grip on an incline, check that your toes aren't jamming on the descent, and feel how secure your heel lockdown is. These are things you simply won't pick up walking on flat retail flooring.

It's free to use. Just drop by and our team will guide you through it.

Not always. In Singapore's humidity, waterproof shoes can feel warmer and take longer to dry if wet on the inside.

For local trails, a breathable, non-waterproof shoe often works better day-to-day. Waterproof options are worth considering if you're hiking overseas in wet or cold conditions, or if you're regularly on muddy terrain.

Our team can help you decide based on where you're planning to hike.

Fit is especially important for hiking shoes since poor fit causes blisters and toe injuries on descents.

Your toes should have enough room to splay naturally without hitting the front of the shoe. Your heel should feel locked in with minimal lift. Always try both shoes on with hiking socks, and walk (or use our ramp) before committing.

Sizing can vary between brands, so don't assume your usual size will apply across the range.

Most hiking shoes last between 500 and 1,000km depending on terrain, frequency of use, and how well they're maintained. Midsole cushioning typically breaks down before the outsole shows visible wear.

If you start noticing reduced grip, less stability, or general discomfort on familiar trails, it's usually a sign they're due for replacement.

Many of our hiking shoes, particularly lifestyle-oriented styles from KEEN and HOKA, work well for everyday use. Trail-specific technical shoes are less suited for daily wear as they're built for performance, not casual comfort.

Check the product description or ask our in-store team if you're looking for something versatile.

It depends on the conditions you're dressing for.

A lightweight windbreaker is ideal for Singapore's unpredictable rain and wind. An insulated jacket suits cooler destinations or high-altitude hikes overseas. A waterproof hardshell is the go-to for sustained rain and exposed terrain. Many hikers layer with a base layer, mid layer, and outer shell for versatility across changing conditions.

Not sure what you need? Our team at Raffles City or Changi City Point can help you figure out the right setup.

Waterproof jackets use sealed seams and membranes like Gore-Tex to block sustained rain. Water-resistant jackets have a DWR (Durable Water Repellent) coating that handles light rain and brief showers but will eventually wet out.

For Singapore's heavy downpours or overseas hiking in wet conditions, a waterproof jacket is the more reliable choice. For light activity and everyday use, water-resistant is usually sufficient.

Wash regularly with a technical fabric cleaner, as regular detergent can clog the DWR coating and reduce water repellency over time.

Tumble dry on low heat or iron on a low setting after washing to reactivate the DWR. If water starts beading less effectively, a DWR re-treatment spray can help restore performance.

Always follow the care label on your specific jacket.

Yes, several styles in our range pack down into their own pocket or a stuff sack for easy travel. These are particularly popular for hiking trips where pack weight and space matter.

Look out for the packable tag on product pages, or ask our team for recommendations.

All orders (except nutrition and consumables) are eligible for a free return within 14 days of receiving your order. Returns must be dropped off in-store during this period.

All returns must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

Liv Activ reserves the right to reject your return should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Delivery fees are non-refundable.

Yes, only online orders with a valid confirmation email are eligible for return at the designated retail store location specified in the email. Customers must present the confirmation email upon drop off. Stores will not accept returns without confirmation proof.

Please submit the return form and wait for confirmation request prior to drop off. Retail stores serve strictly as drop off points for online returns only. They do not process exchanges or refunds on site.

Yes, online orders are eligible for return within 14 days. Please fill up a return request form, and wait for our email confirmation before sending your item back.

You can drop it off at your selected addresses listed below:

1. Liv Activ Raffles City
2. Liv Activ @ Changi City Point
3. Outdoor Venture Pte Ltd

For orders placed on or after 1 January 2026, refunds are issued as online store credit with a six-month validity period. Store credit cannot be used at retail stores.

We made this change to process returns faster and give you flexibility to shop for the right size or product on your next order.

We will issue a refund within 14 days of receiving and inspecting the returned product. Returns are processed in the order they arrive.

We are not able to change or amend your order once your order has been confirmed.

Once your order has been placed, we are unable to change your delivery address. We strongly advise that you check to ensure your details are entered correctly before placing your order.

Liv Activ holds no responsibility for any loss of items resulting from entering a wrong delivery address.

Please contact our team and we will be in touch as soon as possible!

Store credit is a digital credit added to your Liv Activ account. You can use it to pay for future online purchases.

Store credit cannot be transferred to another account, and cannot be redeemed in retail stores.

Log in to your Liv Activ account before checkout. Your available credit will show automatically as a payment option. You can use your store credit for full or partial payment.

Yes. Store credit works like a payment method. You may still use discount codes or other promotions as long as they meet the promotion conditions.

Log in to your Liv Activ account. Your available credit will be shown in your account details.

Refund store credit is valid for six months from the date it is issued.Warranty store credit is valid for one month from the date it is issued.

Expired store credit cannot be reinstated or refunded.

No. Store credit is tied to your customer account and cannot be transferred or shared.

Yes. Any refund will be returned as store credit.

Goods sold are non-refundable for in-store purchases.

For enquiries related to in-store exchanges, refunds, defects, or returns, we recommend calling the specific store directly.

Products purchased at our retail stores are not refundable, but exchanges are allowed within 14 days from the receipt date.

To be eligible for an exchange:- Item must be unworn, unused, unwashed, and undamaged
- All original tags and packaging must be intact
- Shoe boxes and packaging must be in original, unmarked condition
- Proof of purchase is required

Where can I exchange my item?- Exchanges must be done within the same shop banner and original place of purchase
(e.g. Liv Activ items can only be exchanged at another Liv Activ store)
- Items bought at department stores are subject to their respective policies
- Online purchases cannot be exchanged in-store

For store specific enquiries on exchanges, defects or returns, please contact the store directly.

Liv Activ reserves the right to reject any exchange if the item or its packaging is not returned in saleable condition.

Gift vouchers are available for purchase at any of our stores.

Just speak with our retail staff to make your purchase. Please note, vouchers cannot be used for online purchases, and we are unable to extend the validity period once the gift voucher expires.

Local Shipping (Within Singapore) - 3-4 Days
Orders above S$100 are eligible for free shipping within Singapore. S$5 delivery fee applies to orders below $100.

Local Shipping (Within Singapore)
We will send you tracking information as soon as it is available. To track your order, enter your parcel tracking ID at https://www.ninjavan.co/en-sg or https://spx.sg/en.

Local Shipping (Within Singapore)
Orders placed before 8:30am (GMT+8) from Monday to Friday are shipped on the same day*.

Orders are fulfilled by Ninja Van / SPX Express and are usually delivered within 3-5 working days (excluding weekends and public holidays).

*Same-day dispatch is not guaranteed during peak periods or high order volumes, but we’ll always do our best to get your order out as quickly as possible.

All orders are shipped from Singapore.

We're incredibly sorry you received a defective item!

If you’ve received a defective item, here’s what to do:

1. Submit a Return Request Form:
Fill out the Return Request Form and select Product Fault under the Reason for Returning.

2. Upload Required Photos:
To assist our warranty team, please include the following clear and complete photos:

Footwear:

• A zoomed-in, clear view of the defective area.
• The tongue or shoe label.
• A top-down view of both shoes.
• The outsole of both shoes.
• Left and right side views of both shoes.

Apparel / Gears / Accessories:

• Photo of the item in which the defect is clearly visible.
• Product label.
• Left and right side views

Submissions missing any required photos may result in delays.

3. Assessment by Warranty Team:
Once we receive your submission, we’ll forward the details to our warranty team. They’ll assess whether the defect qualifies as a manufacturing fault.

4. Resolution Options:
Depending on the assessment outcome, we’ll offer you a replacement, refund, or store credit.

Our team will keep you updated throughout the process and advise you on the next steps as soon as we can. We appreciate your understanding and patience.

If you have bought the defective item in one of our retail stores, please contact the retail outlet where you purchased the item directly.

Submit a request through our Return Request form. Our team will review and update you by email.

If you bought a defective item in one of our retail stores, please contact the store where you made the purchase directly. Remember to bring the defective item and a copy of your proof of purchase when you visit the store.

The outcome of the warranty claim will be decided by our warranty team after they inspect the item to determine if the defect is due to manufacturing issues and not from normal wear and tear.

Warranty claims are refunded as store credit with a one month validity.

When our assessment concludes that you are eligible for a refund, we will process the refund within 10 working days.