Please email us at customer-service@livactiv.sg, and one of our team members will respond within 48 hours (excluding weekends and public holidays).

You can also use our live chat on the website during business hours (Monday to Friday, 9:00 - 18:00 SG time).

For orders placed on Lazada or Shopee, please use the Live Agent Chat feature on their respective apps.

Due to high demand, we can’t reserve items for you.

If you have any questions, our team is here to help you find the perfect gear for your needs.

We only accept one promotional / discount code per order and is not stackable.

You'll receive an email with your $20 off first-order discount code after entering your email address on our website. Be sure to check your junk mailbox, just in case!

If you don’t see it, reach out to us at customer-service@livactiv.sg. Please note that the discount can't be applied after an order is placed.

Discount codes can’t be applied to an order once it's been placed.

We won’t be able to offer reimbursements if the code wasn’t used, but feel free to save it for your next purchase*—just make sure you meet the discount’s terms and conditions!

*Not applicable to first-order discount code.

Size charts can be found on each of our product pages, located below our product title.

For Marketing/Wholesale inquiries, email: marketing@outdoor-venture.com
For Career Opportunities, email: hr@outdoor-venture.com

All orders (except nutrition and consumables) are eligible for a free return within 14 days of receiving your order.

All returns must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

Liv Activ reserves the right to reject your return should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Delivery fees are non-refundable.

We don’t offer exchanges on our platform.

You can only return your item for a refund to your original payment method.

You may submit a return request form and place a new order once your refund has been approved and processed.

Simply fill up a return request form and a customer service team will reach out to you with a confirmation on your return request.

After receiving an email confirmation from our customer service team, you can drop your return off at one of the addresses below:

Liv Activ Raffles City
252 North Bridge Rd, #02-05, Singapore 179103

Liv Activ @ Changi City Point
5 Changi Business Park Central 1, #02-48, Singapore 486038

Outdoor Venture Pte Ltd
17 Kaki Bukit Crescent, #03-00, Kaki Bukit Techpark 1, Singapore 416248

Once your order has completed inspection, you will receive a notification of your refund. You can then expect your refund to be credited back to the original payment method within 10 working days.

We are not able to change or amend your order once your order has been confirmed.

Once your order has been placed, we are unable to change your delivery address. We strongly advise that you check to ensure your details are entered correctly before placing your order.

Running Lab holds no responsibility for any loss of items resulting from entering a wrong delivery address.

Please contact our customer service team and we will be in touch as soon as possible!

Please fill up the Return Request Form and our team will be in touch with more information. Orders returned without prior confirmation will not be accepted.

Goods sold are non-refundable for in-store purchases. We suggest calling the store directly for enquiries related to in-store exchanges, refunds, or returns.

All purchases are eligible for a free exchange within 14 days of your purchase.

Proof of purchase must be presented during exchange.

Exchanging items must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

Running Lab reserves the right to reject your exchange should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

We suggest calling the store directly for enquiries related to in-store exchanges, refunds, or returns.

Gift vouchers are available for purchase at any of our stores. Kindly speak to one of our retail staff to make your purchase.

Gift vouchers cannot be utilised for online purchase(s).

Local Shipping (Within Singapore) - 3-4 Days
Orders above $100 are eligible for free shipping within Singapore. $5 delivery fee applies to orders below $100.

Local Shipping (Within Singapore)
We will send you tracking information as soon as it is available. To track your order, enter your parcel tracking ID at https://www.ninjavan.co/en-sg.

Local Shipping (Within Singapore)
Orders placed before 10am (GMT+8) from Monday to Friday are shipped on the same day.

Orders are fulfilled by Ninja Van and are usually delivered within 3-5 working days (excluding weekends and public holidays).

Please expect shipping and delivery delays during sales period.

All orders are shipped from Singapore.

We're incredibly sorry you received a defective item!

If an item arrives damaged or faulty, please contact us here. We will get in touch with you asap and advise on your return options.

We will then send the item to the relevant team for inspection. Our assessment will determine if a manufacturing fault is present, then depending on the results, offer a refund or store credit.

When our assessment concludes that you are eligible for a refund, we will process the refund within 10 working days.