Please reach out to us by submitting the form (here). Our team members will respond within 48 hours (excluding weekends and public holidays).

Due to high demand, we can’t reserve items for you.

If you have any questions, our team is here to help you find the perfect gear for your needs.

We only accept one promotional / discount code per order and is not stackable.

Discount codes can’t be applied to an order once it's been placed.

We won’t be able to offer reimbursements if the code wasn’t used, but feel free to save it for your next purchase—just make sure you meet the discount’s terms and conditions!

Do note that the active promotions only apply to new orders.

Size charts can be found on each of our product pages, located below our product title.

All orders (except nutrition and consumables) are eligible for a free return within 14 days of receiving your order. Returns must be dropped off in-store during this period.

All returns must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

Liv Activ reserves the right to reject your return should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Delivery fees are non-refundable.

We don’t offer exchanges on our platform. You can only return your item for a refund.

You may submit a return request form and place a new order once your refund is approved.

Yes, only online orders with a valid confirmation email are eligible for return at the designated retail store location specified in the email. Customers must present the confirmation email upon drop off. Stores will not accept returns without confirmation proof.

Please submit the return form and wait for confirmation request prior to drop off. Retail stores serve strictly as drop off points for online returns only. They do not process exchanges or refunds on site.

Yes, online orders are eligible for return within 14 days. Please fill up a return request form, and wait for our email confirmation before sending your item back.

You can drop it off at your selected addresses listed below:

1. Liv Activ Raffles City
2. Liv Activ @ Changi City Point
3. Outdoor Venture Pte Ltd

For orders placed on or before 31 December 2025, refunds are returned to the original payment method.

For orders placed on or after 1 January 2026, refunds are issued as online store credit (CANNOT use at retail stores) with a six month validity period.

Store credit helps us process returns faster and gives you flexibility to shop for the size or product you prefer on your next order.

We will issue a refund within 14 days of receiving and inspecting the returned product. Returns are processed in the order they arrive.

We are not able to change or amend your order once your order has been confirmed.

Once your order has been placed, we are unable to change your delivery address. We strongly advise that you check to ensure your details are entered correctly before placing your order.

Liv Activ holds no responsibility for any loss of items resulting from entering a wrong delivery address.

Please contact our team and we will be in touch as soon as possible!

Store credit is a digital credit added to your Liv Activ account. You can use it to pay for future online purchases.

Store credit cannot be transferred to another account, and cannot be redeemed in retail stores.

Log in to your Liv Activ account before checkout. Your available credit will show automatically as a payment option. You can use your store credit for full or partial payment.

Yes. Store credit works like a payment method. You may still use discount codes or other promotions as long as they meet the promotion conditions.

Log in to your Liv Activ account. Your available credit will be shown in your account details.

Refund store credit is valid for six months from the date it is issued.Warranty store credit is valid for one month from the date it is issued.

Expired store credit cannot be reinstated or refunded.

No. Store credit is tied to your customer account and cannot be transferred or shared.

Yes. Any refund will be returned as store credit.

Goods sold are non-refundable for in-store purchases.

For enquiries related to in-store exchanges, refunds, defects, or returns, we recommend calling the specific store directly.

Products purchased at our retail stores are non-refundable. However, exchanges are accepted within 14 days from the receipt date, provided the product is in its new and original condition with proof of purchase presented.

Please note that only retail store purchases are eligible for exchange. Online purchases cannot be exchanged in-store or through any other channel.

Exchanging items must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

For enquiries related to in-store exchanges, refunds, defects, or returns, we recommend calling the specific store directly.

Liv Activ reserves the right to reject your exchange should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Gift vouchers are available for purchase at any of our stores.

Just speak with our retail staff to make your purchase. Please note, vouchers cannot be used for online purchases, and we are unable to extend the validity period once the gift voucher expires.

Local Shipping (Within Singapore) - 3-4 Days
Orders above S$100 are eligible for free shipping within Singapore. S$5 delivery fee applies to orders below $100.

Local Shipping (Within Singapore)
We will send you tracking information as soon as it is available. To track your order, enter your parcel tracking ID at https://www.ninjavan.co/en-sg.

Local Shipping (Within Singapore)
Orders placed before 8:30am (GMT+8) from Monday to Friday are shipped on the same day*.

Orders are fulfilled by Ninja Van and are usually delivered within 3-5 working days (excluding weekends and public holidays).

*Same-day dispatch is not guaranteed during peak periods or high order volumes, but we’ll always do our best to get your order out as quickly as possible.

All orders are shipped from Singapore.

We're incredibly sorry you received a defective item!

If you’ve received a defective item, here’s what to do:

1. Submit a Return Request Form:
Fill out the Return Request Form and select Product Fault under the Reason for Returning.

2. Upload Required Photos:
To assist our warranty team, please include the following clear and complete photos:

Footwear:

• A zoomed-in, clear view of the defective area.
• The tongue or shoe label.
• A top-down view of both shoes.
• The outsole of both shoes.
• Left and right side views of both shoes.

Apparel / Gears / Accessories:

• Photo of the item in which the defect is clearly visible.
• Product label.
• Left and right side views

Submissions missing any required photos may result in delays.

3. Assessment by Warranty Team:
Once we receive your submission, we’ll forward the details to our warranty team. They’ll assess whether the defect qualifies as a manufacturing fault.

4. Resolution Options:
Depending on the assessment outcome, we’ll offer you a replacement, refund, or store credit.

Our team will keep you updated throughout the process and advise you on the next steps as soon as we can. We appreciate your understanding and patience.

If you have bought the defective item in one of our retail stores, please contact the retail outlet where you purchased the item directly.

Submit a request through our Return Request form. Our team will review and update you by email.

If you bought a defective item in one of our retail stores, please contact the store where you made the purchase directly. Remember to bring the defective item and a copy of your proof of purchase when you visit the store.

The outcome of the warranty claim will be decided by our warranty team after they inspect the item to determine if the defect is due to manufacturing issues and not from normal wear and tear.

Warranty claims are refunded as store credit with a one month validity.

When our assessment concludes that you are eligible for a refund, we will process the refund within 10 working days.