• Orders placed before 8:30am (GMT+8) from Monday to Friday are shipped on the same day.
• Orders are fulfilled by Ninja Van and are usually delivered within 3-5 days.
• Do expect shipping and delivery delays during sales period.
• To track your order, enter your parcel tracking ID at https://www.ninjavan.co/en-sg.
• Ninja Van offers three delivery attempts free of charge. After three unsuccessful attempts, the parcel will be returned to us.

• Once an order is placed, we are not able to amend or cancel your order.
• Liv Activ holds no responsibility for any loss of items resulting from entering a wrong delivery address.
• All orders are shipped from Singapore.
• No customs charges, duties or taxes on any local orders.
• Delivery fees are non-refundable.

• We don’t offer exchanges on our platform. Certain stores may not carry the same sizes or models available online.
• You can only return your item for a refund to your original payment method.
• All items (except nutrition and consumables) are eligible for a free return within 14 days of receiving your order.
• Returned items must be unworn, unopened, unwashed, undamaged and in their original condition with original tags and packaging intact.
• The original packaging must also be returned without any marks, labels, damage, or tape.
• Liv Activ reserves the right to reject returns if the item or packaging isn't in resaleable condition.
• Delivery fees are non-refundable.

• To return your online order, simply fill up a return request form and a customer service team will reach out to you with a confirmation on your return request.
• After receiving a return request confirmation from our customer service team, you can drop your order off at one of the addresses below.
• Orders returned without prior confirmation will not be accepted.

1. Liv Activ Raffles City
   252 North Bridge Rd, #02-05, Singapore 179103
2. Liv Activ @ Changi City Point
   5 Changi Business Park Central 1, #02 - 48, Singapore 486038
3. Outdoor Venture Pte Ltd
   17 Kaki Bukit Crescent, #03-00, Kaki Bukit Techpark 1, Singapore 416248

• Once your order has completed inspection, you will receive a notification of your refund. You can then expect your refund to be credited back to the original payment method within 14 working days.

Products purchased at our retail stores are non-refundable. However, exchanges are accepted within 14 days from the receipt date, provided the product is in its new and original condition with proof of purchase presented.

Please note that only retail store purchases are eligible for exchange. Online purchases cannot be exchanged in-store or through any other channel.

For enquiries related to in-store exchanges, refunds, defects, or returns, we recommend calling the specific store directly.