• To return your online order, simply fill up a return request form and our team will reach out to you with a confirmation on your return request.
• After receiving a return request confirmation from our team, you can drop your order off at one of the addresses below.
• Orders returned without prior confirmation will not be accepted.

1. Liv Activ Raffles City
2. Liv Activ @ Changi City Point
3. Outdoor Venture Pte Ltd
   

• Once your order has completed inspection, you will receive a notification of your refund. You can then expect your refund to be credited back to the original payment method within 14 working days.

Products purchased at our retail stores are non-refundable. However, exchanges are accepted within 14 days from the receipt date, provided the product is in its new and original condition with proof of purchase presented.

Please note that only retail store purchases are eligible for exchange. Online purchases cannot be exchanged in-store or through any other channel.

For enquiries related to in-store exchanges, refunds, defects, or returns, we recommend calling the specific store directly.

• We don’t offer exchanges on our platform. Certain stores may not carry the same sizes or models available online.
• Retail stores serve strictly as a drop off points for online returns, and they do not process exchanges or refunds on site.
• You can only return your item for a refund.
• All items (except nutrition and consumables) are eligible for a free return within 14 days of receiving your order.
• Returned items must be unworn, unopened, unwashed, undamaged and in their original condition with original tags and packaging intact.
• The original packaging must also be returned without any marks, labels, damage, or tape.
• Liv Activ reserves the right to reject returns if the item or packaging isn't in resaleable condition.
• Delivery fees are non-refundable.

For orders placed on or before 31 December 2025

Eligible returns will be refunded to the original payment method once the item has been inspected and approved.

For orders placed on or after 1 January 2026

Eligible returns will be refunded as online store credit with a six month validity period.
The store credit will be added to your Liv Activ account once your return is approved.

Store credit can be used on livactiv.sg for any future order. Store credit cannot be transferred to another account, and cannot be redeemed in retail stores.

• Orders placed before 8:30am (GMT+8) from Monday to Friday are shipped on the same day*.

*Same-day dispatch is not guaranteed during sale periods or high order volumes, but we’ll always do our best to get your order out as quickly as possible.

• Orders are fulfilled by Ninja Van and are usually delivered within 3-5 days.
• To track your order, enter your parcel tracking ID at https://www.ninjavan.co/en-sg.
• Ninja Van offers three delivery attempts free of charge. After three unsuccessful attempts, the parcel will be returned to us.

Shipping Information

• Once an order is placed, we are not able to amend or cancel your order.
• Liv Activ holds no responsibility for any loss of items resulting from entering a wrong delivery address.
• All orders are shipped from Singapore.
• No customs charges, duties or taxes on local orders.
• Delivery fees are non-refundable.
• Delivery times are estimates and may vary depending on the courier. Based on past data, over 80% of our orders arrive within the estimated timeframe.
• Expect delays during holidays and peak sales periods.
• Once shipped, tracking and delivery are managed by the carrier, and we have no control over how they prioritise shipments. All orders are processed in sequence, with earlier orders typically handled first.
• Liv Activ is not responsible for packages marked as delivered by the carrier.