Once an order is placed, we are not able to amend or cancel your order. Liv Activ holds no responsibility for any loss of items resulting from entering a wrong delivery address. All orders are shipped from Singapore. No customs charges, duties or taxes on any local orders. Delivery fees are non-refundable.

To return your online order, simply fill up a return request form and a customer service team will reach out to you with a confirmation on your return request. After receiving a return request confirmation from our customer service team, you can drop your order off at one of the addresses below. Orders returned without prior confirmation will not be accepted. Liv Activ Raffles City 252 North Bridge Rd, #02-05, Singapore 179103 Liv Activ @ Changi City Point 5 Changi Business Park Central 1, #02 - 48, Singapore 486038 Outdoor Venture Pte Ltd 17 Kaki Bukit Crescent, #03-00, Kaki Bukit Techpark 1, Singapore 416248 Once your order has completed inspection, you will receive a notification of your refund. You can then expect your refund to be credited back to the original payment method within 14 working days.

Shipping & Return Policy

Local Shipping Policy

Local Shipping - Standard

Orders placed before 8:30am (GMT+8) from Monday to Friday are shipped on the same day.
Orders are fulfilled by Ninja Van and are usually delivered within 3-5 days.
Do expect shipping and delivery delays during sales period.
To track your order, enter your parcel tracking ID at https://www.ninjavan.co/en-sg.
Ninja Van offers three delivery attempts free of charge. After three unsuccessful attempts, the parcel will be returned to us.

Local Delivery T&Cs

Once an order is placed, we are not able to amend or cancel your order.
Liv Activ holds no responsibility for any loss of items resulting from entering a wrong delivery address.
All orders are shipped from Singapore.
No customs charges, duties or taxes on any local orders.
Delivery fees are non-refundable.

Return Policy (Local & International)

Return Eligibility (Local & International)

We don’t offer exchanges on our platform. Certain stores may not carry the same sizes or models available online.
You can only return your item for a refund to your original payment method.
All items (except nutrition and consumables) are eligible for a free return within 14 days of receiving your order.
Returned items must be unworn, unopened, unwashed, undamaged and in their original condition with original tags and packaging intact.
The original packaging must also be returned without any marks, labels, damage, or tape.
Liv Activ reserves the right to reject returns if the item or packaging isn't in resaleable condition.
Delivery fees are non-refundable.

How to Return Your Order

Online Order

To return your online order, simply fill up a return request form and a customer service team will reach out to you with a confirmation on your return request.
After receiving a return request confirmation from our customer service team, you can drop your order off at one of the addresses below.
Orders returned without prior confirmation will not be accepted.

Liv Activ Raffles City
252 North Bridge Rd, #02-05, Singapore 179103
Liv Activ @ Changi City Point
5 Changi Business Park Central 1, #02 - 48, Singapore 486038
Outdoor Venture Pte Ltd
17 Kaki Bukit Crescent, #03-00, Kaki Bukit Techpark 1, Singapore 416248

Once your order has completed inspection, you will receive a notification of your refund. You can then expect your refund to be credited back to the original payment method within 14 working days.

In-store Purchase

Goods sold are non-refundable for in-store purchases. We suggest calling the store directly for enquiries related to in-store exchanges, refunds, defects, or returns.